Case Management is native to NetSuite as part of the CRM solution and is particularly suited to the needs of manufacturers and distributors who need to provide front line support to partners, customers, distributors or end users. Support can be initiated either through a customisable online form or through a dedicated support email address, but once the case is created we make it really easy to delight your customers with timely and relevant responses that can be driven by a user configurable knowledge base.
Key Capabilities:
- Workflow based case assignment
- Escalation Rules
- Issue management