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NetSuite Customer Relationship Management (CRM)

What is NetSuite Customer Relationship Management (CRM)?

NetSuite’s Customer Relationship Management (CRM) solution helps companies manage interactions with current and potential customers, partners and suppliers in a single place.  With all the capabilities of a traditional CRM solution, such as sales force automation (SFA), customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle — from lead all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.

NetSuite CRM Features

Gain Insight Into Your Customers with Netsuite CRM

Deliver Excellent Customer Service Across Every Touchpoint with Integrated Customer Service Software

NetSuite’s integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.

Only NetSuite’s customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfilment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.

Create and Execute Effective Campaigns to Drive Leads with Integrated Marketing Automation Software

NetSuite’s marketing automation software automates your entire marketing process, allowing you to better align campaigns and programs with your sales teams.

NetSuite’s marketing automation software enables you to generate highly qualified leads that are ready for sales engagement. It provides a framework for you to target, build, execute and measure the success of marketing campaigns—taking the complexity out of lead qualification and conversion. NetSuite’s marketing automation solution lets you track and measure a prospect’s activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.

Grow Your Company with End-to-End CRM Software in the Cloud

NetSuite Campaign Management allows you to create and track highly targeted marketing campaigns based on demographics, purchase trends, response patterns and support histories. With NetSuite, you can continually fine-tune your campaigns and maximize ROI with ability to track results in real time.

Grow Your Company with End-to-End CRM Software in the Cloud

NetSuite enables quick lead to opportunity conversion with integrated Web to Lead Form with CRM. With NetSuite, as soon as your prospect completes a form, the lead details and other critical information populates NetSuite CRM in real-time and routes immediately to the right sales person. Sales gets leads instantly and gains access to detailed intelligence in real-time.

Drive Business Performance—Anytime, Anywhere, on Any Mobile Device

NetSuite mobility extends collaboration and productivity beyond the workplace.  With intuitive tools that provide your mobile workforce with the ability to easily access and upload important data they need outside the office, they’re empowered with information at their fingertips. With mobile apps for both iPhone and Android, NetSuite is meeting customer demand for access to ERP capabilities over the world’s two most popular mobile operating systems.

In addition, the SuiteCloud development platform enables you to customise mobile applications to your unique business needs, while complementary mobile solutions from SuiteCloud Developer Network partners enable you to extend mobile functionality in such areas as field service, sales and warehousing—regardless of the mobile platform your organisation uses.

Drive Channel Ecosystem Collaboration with Integrated Partner Relationship Management

NetSuite Partner Relationship Management (PRM) enables real-time information flow that enhances visibility, boosts collaboration between you and your partners and creates a conduit between partners and your organisation.

NetSuite gives you full control over every element of the partner-focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties. NetSuite’s integrated CRM-PRM solution lets you successfully execute a channel strategy while realising many benefits in terms of expanding revenue, reach and solution augmentation.

Supercharge Sales Performance with Integrated Sales Force Automation Software

NetSuite’s Sales Force Automation (SFA) software powers your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfilment, and sales commission.

Unlike other solutions, NetSuite’s SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations.

Grow Your Company with End-to-End CRM Software in the Cloud

Sales forecasting can often be a mystery to your management team, but NetSuite CRM+ takes the guesswork out of forecasts with real-time sales data, complete visibility into opportunities, and a rich set of forecasting tools. Probability-based forecasting offers weighted measurement of pending opportunities, quotes and orders, with the ability to make necessary adjustments as deals progress.

NetSuite CRM+ also provides a system of checks and balances that triangulates the sales forecast into a single dashboard view.

NetSuite CRM Benefits

  • Streamlines lead-to-cash processes.
  • Elevates productivity across the organisation with a 360-degree view of customers.
  • Improves sales performance through forecasting, upsell and commission management and more.
  • Helps you manage global sales and services organisations.

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