sap customer relationahip management

SAP Business ByDesign Customer Relationship Management

Expertly manage your marketing, sales, and service processes – and drive customer engagement – with SAP Business ByDesign

The CRM functionality in SAP Business ByDesign enterprise resource planning system’s central design element allows users to focus on important tasks with ease and efficiency. The collaboration window provides quick access to frequently used functions and Microsoft Office applications. One-click access to a variety of reports and everyday tasks fosters efficiency and enhanced productivity. Role-specific widgets provide quick access to email, calendars, task lists, data, and maps.

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Learn about the newest CRM features within SAP Business ByDesign.

Watch this short video for an overview of financial management within SAP Business ByDesign

Features and Benefits of SAP Business ByDesign CRM

The CRM module in SAP Business ByDesign ERP solution offers the following features and benefits to help manufacturing and distribution businesses manage marketing, sales, and service.

  • Use personalised customer information for more-effective campaigns, lead generation and qualification, and sales team handovers
  •  Gain complete sales force automation and improve account management, from contact interactions to invoicing
  • Equip employees with the tools and insights they need to deliver superior service and boost customer satisfaction
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