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Ooni and ChannelUnity

Background

Ooni’s is a great success story.  From a standing start in 2012, this Scottish company has become the world’s number one manufacturer of pizza ovens.  Ooni’s product designs have proven to be a game changer in the industry.  Unlike bulky, brick-built pizza ovens which take hours to heat up, these sleek, portable products reach 500℃ in just 15 minutes and produce perfect, restaurant-quality pizza in 60 seconds.  The company now has over 70 employees, a global distribution network and a rapidly expanding online business.

When Financial Controller Jeff Morrison started work at Ooni in 2018, the company already had a successful online presence based on several Shopify storefronts, and growing sales on Amazon marketplace.  His first task was to implement a new ERP system to handle the company’s supply chain.  The business chose Cofficient to implement SAP Business ByDesign alongside ChannelUnity to handle its marketplace sales and also the integration between the SAP solution and Shopify.

Jeff remembers that the SAP Business ByDesign solution had fewer out-of-the-box integrations with online marketplaces and ecommerce platforms than some of the other ERP solutions being considered, but on meeting ChannelUnity, it was clear that integration would not be a problem – “The people we met from ChannelUnity clearly had the expertise we needed to make sure our marketplace revenues would continue to increase”.

“We did look at other alternatives to ChannelUnity, but the other solutions didn’t cover all the marketplaces we needed, or became very expensive very quickly, for all the functionality we wanted”.

Our business has grown phenomenally in the last few years, which has been helped significantly through increase online sales.  ChannelUnity has enabled new opportunities and coped with every challenge we’ve set.

Andrew Brown

CFO

Rapid Expansion

According to Jeff, “ChannelUnity lets us go after new opportunities, without delay.  We have a fast-moving business and when our directors make a decision, we need our systems to respond quickly”.

Since go-live, Ooni has used ChannelUnity to

  • Add several new country sites on Amazon
  • Added Ebay
  • Set up a number of new Shopify instances
  • Tailored order import to SAP to ensure orders are fulfilled as required
  • Integrated PledgeManager, a solution to allow customer to pre-order new product designs in advance of their official launch date.

Results

Ooni has achieved revenue growth from £10m to £50m in 2 years since they started working with Cofficient and ChannelUnity, and the have recently been included in the UK’s Sunday Times “Fast Track 100”.  In January we showcased Ooni’s results with Internet Retailing magazine in a webinar which you can see above.

“The ChannelUnity solution has certainly allowed us to scale up our ecommerce sales in general, and by selling more B2C, we’ve increased profitability this year”, says Jeff.  “The initial implementation was fantastic, but it’s also coped with all our changing requirements.  The software itself is very flexible and the support team have a can-do-attitude towards whatever we need”.