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NetSuite Project Recovery Services

Implementing successful enterprise resource planning (ERP) projects can be notoriously challenging and there are double-digit failure rates to prove it. Misalignment in teams, misunderstanding of requirements and misjudging the scope and effort can all amount to a project heading off course.

NetSuite is an investment in your business’ future, if your product adoption has not gone to plan,  Cofficient can help.

We have been NetSuite Partners for over a decade, with projects dating back still further, and a level of knowledge and expertise that is dedicated to helping clients get what they want from their investment in the #1 cloud-based ERP solution.

In that time, we have NEVER lost a supported ERP client using NetSuite.

We have, however, been contacted by a plethora of clients crying for “HELP!” because their implementation partners and/or internal resources have not been able to deliver the results they originally promised in terms of time, cost, and seeing the promised business benefits.

Cofficient helps NetSuite clients to achieve the return on investment they sort from the outset.  It will, of course be delivered later than those clients who started their implementation journey with Cofficient, but rest assured – we will get you there.

Our team are available for special projects, troubleshooting, on-site assistance and continuous support.

As NetSuite specialists, Cofficient provides project management, business process, implementation, development and integration services to mitigate your risks and get your project on track.

Cofficient has significant ERP, industry and business experience and are uniquely qualified to identify and implement a corrective action plan for your organisation’s project.

If this is enough for you to contact us directly, then we welcome the opportunity.  It starts with a free of charge NetSuite Health Check Diagnostics assessment – please contact us.

How do we get you back on track?

It is a combination of expertise and approach.

Whether to implement new software, or not, is a difficult decision to take; and not one you’ll take lightly.  It’s a project which is potentially fraught with difficulties. Sometimes doing nothing, or sticking with the devil you know feels like a safe option.

  • Longest Standing NetSuite Partner – Cofficient have been implementing Oracle NetSuite since 2003.  That makes us one of the longest standing Oracle NetSuite partners in the UK.  Cofficient have been involved in over 30 Oracle NetSuite implementations including ecommerce, manufacturing, wholesale distribution, professional services automation, project management and not for profit; and of course CRM and finance.  Whether you need a membership database, or a central data repository; a new financial system or a project management tool, we know just how to make Oracle NetSuite bend to suit your requirements.  Afterall, we’ve been doing it long enough.
  • Finance Expertise – Finance runs through the heart of every project, whether you are unlocking financial modules or not.  Since every part of your business relates to your financial success it is imperative that you get the best feedback and advice about your financial processes. Underpinned by our cloud-based software solutions and our chartered accounting experience, we can provide:
    • Business strategy and planning
    • Business intelligence & management information reporting
    • Tax accounting advice and process
    • Compliance advice and process
    • Statutory accounting advice and process
  • Sales and Marketing Expertise – You need software to help manage and run your sales team.  At Cofficient we recognise that systems only form part of the equation.  You need your people and your processes to be aligned in order to get the best out of the system. With 15 years senior sales and marketing experience behind us, Cofficient can offer:
    • Internal communications advice relating to the implementation
    • Sales management advice
    • Best practise sales force automation process
    • Marketing and copy content advice
    • Change management advice
  • Development Expertise – It’s possible that you have some legacy software which you just don’t want to part with.  Perhaps it does something that your new software can’t.  Or you’ve invested too much time or energy into it.  Allow Cofficient’s team of developers to build integrations between your software systems so that it doesn’t hold back your usage of older or legacy systems.

We strip back your business to its essential processes, identify the competitive advantages and map the ideal workflow that will maximise efficiency and market leadership.

During the design phase there will be several meetings with key users to gain a clear understanding of the system requirements.  We will review your current systems and processes, identifying what’s working and what’s not, interview users from each department in your organisation and pull together a software specification document.

Once we have an agreed idea of the structure, we will then build out the solution.  This is collaborative process and we will work hand in hand to ensure the system meets all agreed requirements.

Getting down to business.  We develop and put in place your cloud solutions.  Working with key people in each of the functions we go through iterative reviews to make absolutely sure the solution is right for your business.

Communication and openness are the keys to implementing solutions.  With an implementation we work closely with each of the teams involved, understand the processes, and people, and help to apply the technology.

We appreciate the importance of Change Management when introducing new solutions, and we manage this carefully in our implementation approach.  On major projects, with significant change and a high number of users, we work with third-party specialists in this area.

The key to success and widespread adoption is to train  everyone and ensure they are completely comfortable and at home.  Our consultants have over 10 years experience in working with a wide range of businesses across all sectors.  Training is provided as part of our overall package and delivered in a way to suit your needs.  We have the expertise to answer any question.

Our involvement and support doesn’t end when your software has been rolled out. We continue to work and support customers through-out the contract life of the product.  We offer support contracts to suit your business.  We also offer support to businesses who were not implemented by the team at Cofficient.

Whether your business is reactive or proactive, we are happy to offer support.

  • Monthly support contract – opting for a monthly support contract gives you access to our solution experts at anytime throughout the working day.  (conditions will apply)
  • Expert on Demand – If a monthly support contract doesn’t suit your business there is always expert on demand, paying an hourly rate.

Outsourcing the support and management of your chosen solution to Cofficient comes with big benefits including:

  • Access to some of NetSuite’s longest standing UK partners and SAP Business ByDesign’s recommended Experts.  You will be in safe hands since Cofficient has been implementing NetSuite and SAP Business ByDesign for over 10 years.  We make it our business to know the solutions inside and out so you don’t have to.
  • Get value out of your chosen solution.  It’s a big expense so stretch it to its capability. Use it to increase productivity.
  • You don’t need to hire dedicated resource.  Save money in employment costs by drawing from our experienced team only as required.
  • No down time.  Don’t use your internal resource when you can outsource the work.  Let everyone get on with their day jobs instead.
  • Speedy service.  Can’t find the answer easily on the solution help forums?  Cofficient will offer you straight forward advice, quickly to get you up and running as quickly as possible.

Our team of experts have over 10 years’ experience building out functionality within our ERP solutions.  Whether you’re looking to integrate existing solutions or build out additional apps, our experts are here to help.

  • Solution Integrations – Our team of experts recognise that an out-of-the-box solution will not fit every business.  Many businesses have a variety of data sources, making reporting and keeping data up to date a headache. With our expertise we can integrate these to provide a single, secure and backed-up cloud solution, that provides instant reporting, drill down to source issues and a data source that keeps everyone on the right side of the new GDPR data laws.
  • App Development – Our in house development team are experts at building tailored, award winning apps that integrate seamlessly to your chosen ERP solution.  From ParcelForce integration apps to Geo-mapping, we have the expertise to develop out additional functionality for your business.

Get in touch about our NetSuite Project Recovery Services