NetSuite Integration vs Software Glut
One of the main pain points, indicating a need for new business software, is a “glut” of business software. Too many tools to toggle between, makes for an inefficient workforce, and cloudy business intelligence.
Maybe you use Sage for finance, Magento for e-commerce, Salesforce for CRM, Epicor for inventory management, and maybe something deeply verticalised such as inspHire hire management software or TrafficLIVE for product or service fulfilment.
Whilst this kind of mix of software is clearly inefficient for any company, each tool serves a distinct purpose. The likelihood is that NetSuite can replace all the legacy software. However, sometimes there is a clear case for integration over replacement.
When to Integrate and When to Replace
When Cofficient are asked to present NetSuite as a solution, we look very carefully at the business case for the product.
NetSuite finance and CRM are second to none and these components are the very heart of the ERP software. There is never a business case to integrate in this instance. Likewise, the inventory management and SRP modules (think project management and resource allocation) have very rich functionality and can give even a deeply verticalised solution a run for their money.
Consider things like e-commerce integration. NetSuite has e-commerce capability but it can be more expensive than solutions like Magento and the business case only stacks up when you need the full suite of SuiteCommerce – the Omni channel experience.
Or take a deeply verticalised solution like Eventbrite. Your NetSuite solution provider could build you a similar system within NetSuite but unless there is a good business case for doing so you might just want to connect the two systems to push and/or pull crucial information between the two. It might be cheaper in the long run.
The Business Case for Integration
When the business case for integration stacks up it usually looks something like this:
- NetSuite is a superior product to your own finance or CRM
- Your key business software is run off disparate solutions and you want to consolidate onto one software
- Linking NetSuite to your existing software estate will give you much more powerful, real time information which you can’t easily get from your existing software estate
NetSuite’s Open API
NetSuite is one of the most open software on the market. Rather than closing their API down and rejecting collaboration, they specifically designed the software with integration in mind. SuiteTalk web services integration makes it easy for developers to make the integration to other web services, third party or legacy software.
Knowing the opportunity for collaboration leads to rich customer experience and competitive advantage, NetSuite has become one of the most open software companies on the market.
Written by Emma Stewart – Sales and Marketing Director at Cofficient