At the heart of any business is the customers they serve. A customer’s opinion and experience is what either builds up or breaks-down the reputation of a company.
No longer having just a great product can enable you to have a successful business. Real success if only emphasised with a quality service and happy customers. For companies looking to set themselves apart, their customers must remain the focus of their attention.
Take Back the Power
NetSuite can help businesses reclaim power and boost success from within. The introduction of positive customer service plays a vital role in setting the standard of service and brand reputation. This standard is where NetSuite’s CRM software comes into play. Integrated with a customer service management solution, NetSuite provides a 360-degree view of your customers. This helps businesses understand their customer better, improve customer satisfaction and attract new business.
If your business is hitting some roadblocks when it comes to customer service, NetSuite could be the answer to drive you business forward. The help highlight the difference between having an excellent customer service process, we are sharing some of the benefits NetSuite provides.
Benefits of Netsuite
- Increase Customer Satisfaction
One of the biggest bugbears for many customers is having to ensure lengthy waits for support and advice. With Netsuite, support teams can access customer information at any time and anywhere. Having this source of detailed customer information on hand helps sales teams respond to customers without any delay or disconnection. Storing each step of a customer’s journey on a real-time dashboard saves time and provides a seamless and attentive service to the customer. This thoughtful approach drives customer satisfaction and retention.
- Reduce Costs with Effective Self-Service
The main focus for many businesses is, of course, the bottom line. With NetSuite, companies can now have a quality service while reducing the cost of traditional customer care methods.Nowadays we live in an independent world, but from time to time, we still need some help. With NetSuite’s customer portal, a business can combine the knowledge of the customer care team while answering the need for customers self-service attitude. This method allows companies to deliver a high quality, high touch experience through a robust knowledge base. Reducing the costs of customer care while improving the service their customers require.
- Increase Efficiency and Productivity
The key to excellent customer service is a quick response and unwavering knowledge. Talking to someone who knows their stuff immediately brings a sense of ease to any situation, and customer service is no different.NetSuite accelerates case resolution time by providing support reps with complete customer visibility. With every touchpoint, teams can access crucial customer data in real-time dashboards. This access to the whole picture not only increases the efficiency of a service businesses can provide, but also increases the visibility for an opportunity.
- Drive Incremental Revenue
Understanding a customer better and the journey in which they have taken helps businesses too, in turn, understand where the potential for future sales lies. NetSuite’s comprehensive features allow for the empowering of the sales, service and support reps. By providing complete access to cross-functional customer data, these teams can effectively support customers while driving incremental revenue. Knowing when to upsell and cross-sell means no opportunity is lost and eradicates unwanted sales pitches.
If you’re looking to find out more about what NetSuite’s CRM software could bring to your businesses customer service management, get in touch.
Marketing Automation is the third key component of the CRM journey. If you would like to get to know the other advantages of NetSuite CRM, watch our free on-demand webinars.